Welcome to IZONE Support
Let us help you answer your queries
1. CUSTOMER ID
1.1. WHAT IS iZONE CUSTOMER ID AND HOW TO GET IT?
Your Customer ID is a unique number provided by iZone that helps identify your account quickly and accurately. It works similar to a bank account number and is required whenever you report an issue, request support, or communicate with iZone regarding your services. We recommend keeping your Customer ID handy for faster assistance.
If you do not know your Customer ID, please visit the nearest iZone outlet with a valid identification document to update your details and receive your Customer ID.
2. CUSTOMER WEB PORTAL
2.1. WHAT IS THE iZONE CUSTOMER WEB PORTAL?
The iZone Customer Web Portal allows customers to manage their account online. Through the portal, you can view your connection details, check invoices, monitor usage, submit support tickets, and track service requests anytime.
2.2. HOW CAN I ACCESS THE CUSTOMER WEB PORTAL?
You can log in to the iZone Customer Web Portal using your Customer ID. Login credentials are provided during service activation. If you have forgotten your login details, please contact iZone support for assistance.
3. BILLING & PAYMENTS
3.1. HOW CAN I VIEW OR DOWNLOAD MY INVOICE?
iZone accepts payments through online banking, mobile wallets, bank transfers, and cash payments at authorized outlets. For enterprise customers, customized billing and payment arrangements can also be provided upon request.
3.2. WHAT PAYMENT METHODS ARE AVAILABLE?
You can log in to the iZone Customer Web Portal using your Customer ID. Login credentials are provided during service activation. If you have forgotten your login details, please contact iZone support for assistance.
4. FAULT REPORTING & SUPPORT
4.1. HOW DO I REPORT AN INTERNET ISSUE?
To report an issue, please keep your Customer ID ready and contact iZone support via phone, email, or the Customer Web Portal. Our technical team will diagnose and resolve the issue as quickly as possible.
4.2. WHAT IS THE SUPPORT AVAILABILITY?
iZone provides dedicated support for enterprise customers, including priority handling and defined SLAs to ensure minimal downtime for critical operations.
5. ACCOUNT INFORMATION UPDATE
5.1. HOW CAN I UPDATE MY CONTACT DETAILS?
If you need to update your registered mobile number, email, or company details, please visit the nearest iZone office with valid identification documents or contact our support team for guidance.
6. HOW TO CHANGE WIFI PASSWORD?
Login to IZONE NET mobile application and on Router section find SSID and Password to change as per your desire.
7. WHY MY INTERNET IS SLOW?
This might be due to the location where your device is located and also the wifi signal if you are using wireless connectivity. Make sure the placement is proper and also its better if sometimes you manually reboot the router. Still problem, please call our support staff.
8. HOW TO CHECK INTERNET SPEED?
On your moble you can find applications like Ookla Speed test or Internet Speed test applications. You can download the application and run it or also you can go to the browser web page and run links like www.speedtest.net or www.fast.com or similar websites.
9. RED LED IS BLINKING ON THE ROUTER, WHAT TO DO?
Please call the support staff, this might be the case of fiber breakage or any physical damage to the optical link. Site visit might be required for the resolution.